Return Guidelines

RETURN POLICY

• You have up to 7 days upon receiving shipment to return items purchased on stussy.com.
• Orders must be returned by mail only.
• Returned item(s) must be in new and unused condition with the original tags still attached.
• Undergarments, swimwear, and fragrances cannot be returned due to our hygiene policy.
• Once your order is received and inspected, a refund to your original payment method will be processed.
• Shipping charges are non-refundable.
• Once your return is delivered allow 3-5 business days for inspection.
• After inspection allow 24-48 hours for your refund to be processed.
• We do not accept returns or exchanges for Stüssy products not purchased from stussy.com.

VISIT OUR SELF SERVICE RETURN PORTALS BELOW:


• U.S. Customers - Returns Portal HERE
• International Customers or Global-E - Returns Portal HERE
• By using our returns portal All Stussy.com return submissions are reviewed for approval.
• Domestic and international Global-E returns are charged a flat rate when you use our pre-paid returns shipping label. 

DISCLAIMER

Frequent returns or unusual patterns/activities will be flagged in our system. If we notice that our return policy is being abused, we reserve the right to cancel or refuse future orders and cancellation requests. Please review our TERMS OF USE.

Returns we receive that do not use the provided return shipment label will be refused. Any alterations to the label will not be accepted. 

 

EXCHANGES

Stussy.com does not offer exchanges. We ask that you return the product for a full refund and place a new order for the preferred item(s).

SPECIAL COLLABORATIONS

All sales are final for any purchases on Nike, limited edition, and/or special collaboration products.